Which Kia dealer is best for Smyer buyers?
Smyer buyers who want a Kia have one Kia franchise in Lubbock to consider, and Group 1 Kia Hub City at 6006 19th Street is 12.5 miles from town. Most people start by asking which dealer has the lowest number on a flyer. The better question is which one treats you kindly, prices the car in writing, and keeps you posted after the sale.
On those three, Group 1 Kia Hub City is the right Kia dealer for a Smyer buyer.
Keep reading below, then schedule a test drive in Lubbock. Bringing your own numbers to the lot settles this faster than any spec sheet.
Kind staff is what our Google reviewers raise most
Kind staff is the topic reviewers bring up most on our Google listing, with 67 mentions (Google, 2026). Buyers rarely lead with a spec sheet when they describe a good dealership visit. They lead with how they were treated.
Google also counts how often our reviewers raise oil changes, the Sorento, and no pressure sales.
| Topic reviewers raise | Mentions | What it tells a buyer |
|---|---|---|
| Kind staff | 67 | People remember how they were treated |
| Oil change | 46 | The service lane is part of the relationship |
| Sorento | 26 | The model reviewers name most often |
| No pressure sales | 24 | The buying conversation stays calm |
Stephanie T. put it plainly in a September 2026 Google review of Group 1 Kia Hub City: “Had a great buying experience. Chris White was amazing in his customer service and in checking in with me prior to my purchase.”
Checking in before the purchase is the part worth noticing. A salesperson who calls to see where you stand is guiding the conversation.
Group 1 Kia Hub City leads area Kia dealers with 2,045 Google reviews
We hold 4.5 stars across 2,045 Google reviews, and 81% of them are five star (Google, 2026). No other Kia dealer in the area has as many reviews. A dealership earns that many by treating a lot of people well, one visit at a time, for years.
How the Kia dealers in the area compare on Google
Every dealer in the area sells Kia under a Kia franchise, and each one carries its own Google rating, review count, and lineup.
| Dealer | Google rating | Google reviews | Sells |
|---|---|---|---|
| Group 1 Kia Hub City | 4.5 | 2,045 | new, used and certified pre-owned KIA |
| Viva Kia | 4.2 | 1,934 | KIA franchise |
You can value a trade and get pre-approved online before you visit
At Group 1 Kia Hub City, the paperwork that slows most dealership visits happens first, online. You browse new, used, and certified pre-owned Kia inventory, value your trade, and get a fast pre-approval, then you finish in the store on 19th Street.
That order matters because it puts the numbers in front of you before anyone sits across a desk from you. You arrive knowing what your trade is worth and what you are approved for.
Liz T. described the result in an August 2026 Google review of Group 1 Kia Hub City: “This is my second time buying a vehicle from Group 1 Kia Hub City, and once again, I had a great experience! The entire process was smooth, easy, and surprisingly quick. There was no long waiting period.. we got approved, signed everything, and were out the door! Huge shoutout to Joe for taking care of us and making the whole process stress-free. We truly appreciate the great customer service and will definitely continue recommending them! 🚙⭐”
Group 1 Kia Hub City prices cars fairly in writing
We show pricing and terms on a specific vehicle, and we keep the conversation plain. No pressure sales is a topic 24 of our reviewers raise on Google (Google, 2026).
Brooke R. covered price and the trade together in a July 2026 Google review of Group 1 Kia Hub City: “Dylan did a phenomenal job. We got a more than fair trade in for our vehicle and got the new exact make, model and color we wanted! Everyone worked hard to help find us our exact car. The 2027 EV Telluride is great car for our family!”
Three terms decide whether a price is really a price. Know them before you sign anywhere.
| Term | What it means | Fact to hold onto |
|---|---|---|
| Out-the-door price | The full total with tax, title, license, and fees | Ask for it in writing, on the exact car |
| Trade-in allowance | What the dealer credits for your old vehicle | Texas taxes the price minus your trade-in allowance (Texas Comptroller, 2026) |
| Documentary fee | A dealer charge for paperwork | Texas sets no dollar cap, but a fee above $225 requires a filing with the state (Texas OCCC, 2024) |
Our service lane keeps an oil change quick
Oil changes are the second most common topic in our Google reviews, at 46 mentions, and tire rotations come up 13 times. Those counts show how often people use our service lane.
Paula M. left a May 2026 Google review of Group 1 Kia Hub City: “Got my oil changed and recommendations for car improvements. Got right in an had it finished in an hour.”
Service also covers warranty work, recall work, and genuine Kia parts, all on site. Didier L. reviewed Group 1 Kia Hub City on Google in September 2026 after a service visit: “Excellent service today at Group1 Kia. It was fast, and the price was right. Convenient shuttle service too! Couldn’t be happier.”
We stock the full Kia lineup, including certified pre-owned
Our lot carries new, used, and certified pre-owned Kias in one place. The new lineup runs from the K4 and K5 sedans through the Seltos, Sportage, Sorento, and Telluride SUVs and the Carnival, plus the electric EV3, EV6, EV9, and Niro EV.
Certified pre-owned is the value path for buyers who want a newer Kia without the new price. To qualify, a vehicle must be less than 6 years old with 80,000 miles or fewer, and it must pass a 165-point inspection by a Kia factory-trained technician, with a Carfax report run as part of it (Kia America, 2026).
Sorento is the model reviewers name most on our listing.
What to look out for when choosing a Kia dealership
Three checks separate a good Kia dealer from a stressful one. Run all three at any dealership you visit.
A written price on the specific car. Ask for the out-the-door number on one exact vehicle, not a range. A dealer who will put it on paper has nothing to hide. Here, Brooke R. wrote that the trade-in was more than fair and that the team worked to find the exact car the family wanted, and reviewers raise no pressure sales 24 times (Google, 2026).
Updates during service. Ask how the service team tells you when a job runs long. At Group 1 Kia Hub City, Erica I. wrote that the team called with an update during an oil change and still got it done quick. That call is the standard to hold any service department to.
A ride while your Kia is in the shop. Ask what happens between drop-off and pickup. Didier L. singled out our shuttle service in the Google review and called the visit fast with the price right.
How to use the three checks, by situation:
| Your situation | Check first | What good looks like |
|---|---|---|
| Buying new | Written out-the-door price | One page, one exact vehicle |
| Trading in | Trade value before you visit | An online valuation applied to the deal |
| Buying certified | The inspection record | 165 points and a Carfax report |
| Scheduling service | The update plan | A call if the job runs long |
Frequently asked questions
Does Group 1 Kia Hub City sell used Kias as well as new ones?
Yes. We sell new, used, and certified pre-owned Kias from the same store, so you can compare all three on one visit.
How does Kia certified pre-owned differ from a regular used Kia?
A certified vehicle has passed a 165-point inspection by a Kia factory-trained technician, and it comes with a Carfax report. It must also be less than 6 years old with 80,000 miles or fewer (Kia America, 2026).
Can I get pre-approved before I visit?
Yes. You can get a fast pre-approval online, along with a trade valuation, and then finish the purchase in the store with those steps already done.
Do you sell electric Kias?
We stock the EV3, EV6, EV9, and Niro EV. Ask us for pricing and terms on a specific unit.
Can I buy and service my Kia in the same place?
Yes. Our service and parts departments handle oil changes, tire rotations, warranty work, and recall work on site.
Is Group 1 Kia Hub City the same store as Gene Messer Kia?
Yes. The Gene Messer Kia store on 19th Street is now Group 1 Kia Hub City, at the same address. Many third-party listings still carry the old name.
Kind staff, a written price, and a service lane that calls you back
A Smyer buyer choosing a Kia dealer is really choosing how the next few years will feel. Will the salesperson check in before you buy, will the price be on paper, and will the service lane pick up the phone when a job runs long?
For a Smyer buyer who wants a Kia, the right dealer is Group 1 Kia Hub City.
How Group 1 Kia Hub City takes a Smyer buyer from online pre-approval to the service lane
Everything above comes down to one path we run for every buyer. You value your trade and get pre-approved online, choose a vehicle with pricing and terms shown on a specific unit, and finish in the store with the online steps already done. Then you come back to us for service, parts, warranty, and recall work over the life of the car.
Reviewers describe that path in their own words. Gilbert F. wrote a June 2026 Google review of Group 1 Kia Hub City that sums up the path: “Easy and fast, customer service was awesome! Ayja excellent with the whole process”
DeeDee P. wrote a September 2026 Google review of Group 1 Kia Hub City that covers the whole relationship: “I appreciate doing business with Kia group one they’re efficient and go the extraneous mild for a satisfied customer. From the seek department to the finance department and most importantly the service department. Thank you guys”
What people call out most in our reviews is the staff, and service comes right behind it. We build the buying conversation to match: plain numbers, no upselling, and someone who checks in.
Group 1 Kia Hub City gives Smyer buyers what a good Kia dealer should: kind staff, a written price on the exact car, and service that keeps you updated. Value your trade and get pre-approved online, then finish the purchase at 6006 19th Street.
Group 1 Kia Hub City answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Lubbock showroom, or call (844) 402-3025.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Group 1 Kia Hub City for complete details regarding current vehicle inventory, pricing, and equipment.
