Gene Messer/Group 1 review This is the third vehicle I have purchased from this dealership, and I can confidently say that my experiences have been consistently positive. My first purchase was with Aaron (Lexus), followed by Oscar (RAM), and most recently, Pierce (Kia) on October 12, 2026. Each transaction was handled efficiently and professionally, with the buying process being relatively seamless from beginning to end. Most of my questions were answered promptly, and because I knew exactly which vehicle I wanted before walking through the door each time, I appreciated that the team made the process straightforward and delivered exactly what I was looking for, whether purchasing for myself or my wife. While there were a couple of minor issues following two of the purchases, I was pleased that they were addressed promptly and appropriately. That level of follow-through speaks volumes about a dealership's commitment to customer satisfaction, and I genuinely appreciate it. The customer service team, reception staff, and service department also deserve recognition for contributing to an overall positive buying experience. It's not just about purchasing a vehicle; it's about feeling valued, having confidence in the people you're doing business with, and knowing that any concerns will be taken seriously. My wife, Kymberlie, and I would gladly recommend this dealership to friends, family, and anyone looking for a positive and dependable vehicle-buying experience. Our confidence in their expertise, professionalism, and customer service is what has brought us back three times. We certainly hope our most recent purchase proves to be just as satisfying as the previous two. If the experience continues at this level, I wouldn't hesitate to do business with them again. I have to admit that my incredible wife of 27yrs wrote this while I was working and I give my stamp of approval! Three times is a charm! Thanks Gene Messer/Group 1!

It was the service for oil over 1hr and 45mnt wait even setting an appointment. This is the 2nd time. They claim to not to have the. Correct filter same as last time. So they seem unprepared.

Johnny was very kind and professional. He did what ever it took to help me in my situation without taking advantage of me. I appreciate the kindness of everyone I came in contact with.

Pierce was awesome to deal with. He went above and beyond to help us Great work

We were very pleased with the service and assistance we received from Dylan. We never felt pressured to make any decisions we were not comfortable with. His professionalism and that of everyone we met was first class. We also fell in love with Ginger. She was the icing on the cake. Also, we are very happy with our new KIA Sorento. Thanks for the great service and fair dealing.

Ryan Martinez was spectacular and super helpful with my car decision. This was my first time ever purchasing a KIA and I’m so glad I had Ryan helping me.

Huge shoutout to Jamie Armenta for making our vehicle purchase such a smooth experience! He went above and beyond to fit my schedule and made sure all of our questions were answered. I wouldn't hesitate to buy another car from Jamie at this location in the future.

Asia (sp) was very sweet, kind & helpful during check-in. I was kept update the whole time my vehicle was there. The gentleman who checked me out was nice, thorough & quick to get me my car!

John was very helpful, I appreciate his hard work to get me in my 2027 KIA Telluride vehicle!

The service advisors were very professional and courteous and informative of the repairs needed and work being done to make sure it’s correct

Staff is always helpful! Will continue to come back! I’ve bought four KIA’s from this dealership and every time has been a great experience.

I understand thst everyone has to get there oil changed. However, spending 60.00 dollars every 5000 miles sounds high to me. The only incentive they offer is 10% for scheduling in the afternoon! Gene Messer Ford has $10.00 Saturday's every 3 months or so! STEP IT UP KIA!!!!!! GIVE US A GOOD DEAL INSTEAD OF A SLAP IN THE FACE!!!!

Great customer service. Explained numbers where I could understand. I recommend this dealership! And will be back ba k when my son needs a vehicle

There is no better feeling than knowing your cared for. This dealership is on point and makes sure all that's needed is done and correct.

They have lost their attentiveness to customer care. I asked for tire rotation with the oil change and it wasn’t completed. I was told the car needed new spark plugs. Those were changed on the last visit. It is clear that this dealership does not care for the customer needs or requests. If there was a different Kia dealership in town, I would go there.