Which Kia dealer is best for Roosevelt buyers?
A Roosevelt buyer shopping for a Kia sees a list of dealers and a wall of star ratings. Stars are a start, but what decides a purchase is how people treat you once you walk in.
Group 1 Kia Hub City, at 6006 19th Street in Lubbock and 15.7 miles from Roosevelt, is the right Kia dealer for that buyer. The proof is in how we handle the purchase, the price, the service, and what our customers write.
Keep reading below, then schedule a test drive in Lubbock. Bringing your own numbers to the lot settles this faster than any spec sheet.
Kind staff is what Group 1 Kia Hub City reviewers mention most
Kind staff is the top topic in our Google reviews, with 67 mentions. Oil change follows at 46, Sorento at 26, and no-pressure sales at 24 (Google, 2026). Nobody handed reviewers that list. They wrote it themselves, and warmth from the people at the desk sits at the top of it.
That matters more for a Kia than for most purchases. You are buying one brand from one team, and you will see that team again for oil changes, tire rotations, and recall work. A dealer that treats you well on day one is the one that keeps treating you well in year five.
A Kia purchase at Group 1 Kia Hub City stays plain and fairly priced
Our buyers describe a deal that is easy to follow and a price they trust. No-pressure sales alone came up 24 times in our Google topic counts (Google, 2026). That is the buying conversation we set out to have.
In a September 2026 Google review of Group 1 Kia Hub City, Chelsea Q. wrote about the moment of purchase: “I recently purchased a brand new vehicle and Johnny Gutierrez made me a great deal. HIGHLY recommend if anyone is looking to upgrade their vehicle or buy a new car!”
Price is where trust is won or lost. Newt W. left a Google review of Group 1 Kia Hub City in July 2026 that speaks to it directly: “Recently purchased a KIA and was very pleased. The staff were very professional and got gave us a very fair deal. Tommy Leon was our main salesman and was awesome.”
You can also do the early steps from home. Shop our inventory, value your trade, and get pre-approved online, then finish the deal in the store with those steps already done.
Group 1 Kia Hub City stocks the full Kia lineup, including certified pre-owned
We sell new, used, and certified pre-owned Kia vehicles at one address, and no other Kia franchise operates in Lubbock. The new lineup runs from the K4 and K5 sedans through the Seltos, Sportage, Sorento, and Telluride SUVs, plus the Carnival minivan and the EV3, EV6, EV9, and Niro EV. Kia sold 852,155 vehicles in the US in 2025, its best year ever, and the Sportage led the way at 182,823 units (Kia America Newsroom, 2025).
Certified pre-owned is the option many buyers overlook. To earn the Kia Certified Pre-Owned label, a vehicle must be less than six years old, have 80,000 miles or fewer, and pass a 165-point inspection by a Kia factory-trained technician (Kia America, 2026). That gives you a used price with a new-car level of checking behind it.
Our own reviewers mention the Sorento more than any other model. If a three-row or family SUV is on your list, that tells you which nameplate our customers know best.
Service at Group 1 Kia Hub City is fast, and reviewers say so
Oil change came up 46 times and tire rotation 13 times in our Google topic counts, and we do both on site at our 19th Street store (Google, 2026). The relationship does not end at the sale: service, parts, warranty work, and recall work keep customers with us for the life of the vehicle.
DeeDee P. described the whole relationship in a September 2026 Google review of Group 1 Kia Hub City: “I appreciate doing business with Kia group one they’re efficient and go the extraneous mild for a satisfied customer. From the seek department to the finance department and most importantly the service department. Thank you guys”
Service here means factory-trained Kia technicians and genuine parts. We handle oil changes, tire rotations, warranty work, and recall work. The team that sold you the car sits under the same roof as the team that keeps it running.
Didier L. named our shuttle next to a fast service visit and a price that was right in a September 2026 Google review of Group 1 Kia Hub City: “Excellent service today at Group1 Kia. It was fast, and the price was right. Convenient shuttle service too! Couldn’t be happier.”
Ask about the shuttle when you book. It is one more reason the service lane is a good place to keep your Kia after you buy.
What to look out for when choosing a Kia dealership
Any Kia dealer should pass two checks before you sign. Run them at every store you visit.
Get the price in writing on the specific car. Ask for the full price on the exact vehicle, with every fee listed. Texas sets no hard dollar cap on a dealer documentary fee. A dealer charging more than $225 has to file a notification and a cost analysis with the state (Texas OCCC, 2024). So ask what the fee is and why. At our store, the buying conversation is the one our reviewers call no-pressure 24 times.
Ask how service keeps you updated. A good service department tells you what it found, what it costs, and when the car will be ready, before you have to ask. At our store, appointment scheduling came up 15 times in our Google topic counts. And in the review quoted above, DeeDee P. called the service department the most important part of doing business with us.
Group 1 Kia Hub City has 2,045 Google reviews at 4.5 stars
Our Google rating is 4.5 stars, and 81% of the reviews behind it are five-star (Google, 2026).
| Dealer | Google rating | Google reviews | Sells |
|---|---|---|---|
| Group 1 Kia Hub City | 4.5 | 2,045 | new, used and certified pre-owned KIA |
A star rating gives you a starting point. The words inside the reviews tell you what it is like to buy and service a Kia with our team.
Frequently asked questions
Has Group 1 Kia Hub City changed names?
Yes. The Gene Messer Kia store at 6006 19th Street is now Group 1 Kia Hub City, at the same address. Some older listings still carry the old name.
Can I get pre-approved before I visit?
Yes. You can get a fast online pre-approval, value your trade online, and pick a specific vehicle with pricing and terms shown on that unit. Then you finish the purchase in the store.
Does Group 1 Kia Hub City sell certified pre-owned Kia vehicles?
Yes, alongside new and used Kia inventory in the same store. Ask to see the inspection details on the exact vehicle you like.
What tax will I pay when I buy a Kia in Texas?
Texas motor vehicle sales tax is 6.25% of the sales price, minus any trade-in allowance (Texas Comptroller, 2026). Your trade lowers the amount that gets taxed.
Does Group 1 Kia Hub City do warranty and recall work?
Yes. Our service department handles warranty work and recall work on Kia vehicles, along with oil changes and tire rotations. Factory-trained technicians and genuine parts go into every visit.
Which Kia do buyers at Group 1 Kia Hub City talk about most?
The Sorento. Reviewers raise it more than any other model in Google’s topic counts on our listing. The Sportage, Seltos, and Telluride sit beside it on our lot.
Do you sell electric Kia vehicles?
Yes. Our lineup includes the EV3, EV6, EV9, and Niro EV. Ask the team about charging at home and how the electric options compare with the hybrids.
The best Kia dealer for a Roosevelt buyer is the one where people treat you kindly
Stars pointed you toward a dealer. Kind people are what make you stay. Our reviewers put kind staff at the top of their list, and they back it up with stories about a fair deal, a fast service visit, and a convenient shuttle.
Buy a Kia from a team that treats you well, and you will want to return to that team for every oil change after. For a Roosevelt buyer, that team is Group 1 Kia Hub City.
How Group 1 Kia Hub City keeps your Kia purchase plain from pre-approval to service
A Roosevelt buyer needs a dealer with kind staff, a clear price, and a service lane worth returning to, and we built our process around those three things. You shop, value your trade, and get pre-approved online, then finish in the store with those steps done. After the sale, the same building handles your oil changes, tire rotations, warranty work, and recall work.
Our customers describe it the same way. 1,659 of our Google reviews are five-star. In a July 2026 Google review, Scott H. wrote: “I worked with Ryan and Adam to get my K5 GT. The service was spectacular as was the professionalism. By the end of the visit, I was confident that I was getting a fair deal which had not been my experience with a previous dealership in Dallas. I give these guys a 10/10 in all categories and I strongly recommend anyone interested in a high-quality fun to drive sedan consider the K5 family of vehicles offered at Group 1 KIA in Lubbock.”
Gilbert F. put the same idea in fewer words in a June 2026 Google review: “Easy and fast, customer service was awesome! Ayja excellent with the whole process”
Group 1 Kia Hub City is the Kia dealer whose staff, price, and service earn a Roosevelt buyer’s trust. Start with our inventory, then bring your trade and your questions to 19th Street.
Group 1 Kia Hub City answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Lubbock showroom, or call (844) 402-3025.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Group 1 Kia Hub City for complete details regarding current vehicle inventory, pricing, and equipment.
