What do customers say about the service department at Group 1 Kia Hub City?
At Group 1 Kia Hub City, customers name the people who handled their visits and describe updates that explained the work.
We are also the only Kia franchise in Lubbock, so our service department works on nothing but Kia. That is the first thing an owner or buyer should weigh when deciding where a Kia gets its maintenance, repairs and recall work.
Keep reading below, then schedule a test drive in Lubbock. Bringing your own numbers to the lot settles this faster than any spec sheet.
What do customers say about Group 1 Kia Hub City’s service department?
Customers praise our service department for named advisors, clear updates and quick visits. We hold 4.5 stars across 2,127 Google reviews (Google, 2026), and 81 in 100 of them are five-star.
In a September 2026 Google review, Mark M. wrote: “The guys in the service department rock today, treated me above and beyond. I appreciate yall.”
One review cannot speak for every visit. Still, this customer chose to name the department rather than a single employee, and that is the kind of detail a buyer asking this question should weigh.
Which Group 1 Kia Hub City service advisors do customers name?
Customers name the advisors who looked after them.
In a September 2026 Google review, Joshua D. wrote: “John N was great! Very professional and easy to work with.”
Joshua’s review does two things a buyer can use. It names the advisor in full, and it judges him on how easy he was to deal with. Those are the details a buyer looking for a service advisor needs to see, and they appear in the review itself rather than in a claim we make about ourselves.
How long does service take at Group 1 Kia Hub City?
Customers describe oil changes and routine maintenance that finished quickly. In 15 of our 101 most recent four- and five-star Google reviews, customers describe how quickly the visit was finished.
In a July 2026 Google review, Jaimy B. wrote: “Brought in our 22 Stinger GT Line for A/C not blowing cold, service dept. had us fixed up and back on the road in a timely manner and answered any questions I had.”
Quick turnarounds are not limited to oil changes. This customer brought in a repair rather than routine maintenance, and still got back on the road in a timely manner. A shuttle service and loaners are available if you need them.
Do Group 1 Kia Hub City advisors keep customers updated on repairs?
Customers say our service team explains the work and keeps them informed while it is done. In 6 of our 101 most recent four- and five-star Google reviews, customers describe updates and clear explanations during a repair.
In a September 2026 Google review, Meghan O. wrote: “John always makes servicing a car so easy and explains everything in full detail. He makes going to Kia Service enjoyable cause of his amazing customer service skills. I highly recommend everyone to go to John!”
For a buyer, that is the difference between a car that is simply serviced and a car whose work is explained step by step. Meghan’s review describes exactly that, and it names the advisor who did it.
What services does Group 1 Kia Hub City offer in Lubbock?
Our Lubbock service center does oil changes, tire service, battery service and brake repair, and our technicians are ASE-certified. You can book service online, in person or by phone.
Parts can be ordered through an online form and picked up at the dealership rather than delivered to your home.
What do service visits cost at Group 1 Kia Hub City?
We post service coupons and auto repair specials, so you can see current offers before you book. In 14 of our 101 most recent four- and five-star Google reviews, customers talk about the cost or value of their visit.
Our parts department also runs rotating parts specials.
Why service a Kia at Group 1 Kia Hub City, the only Kia franchise in Lubbock?
Group 1 Kia Hub City is the only Kia franchise in Lubbock, so a Kia owner in the city who needs maintenance, repairs or recall work has one franchise to call. We sell and service the full Kia lineup, from the K4 to the Telluride and the EV9, and we run as part of Group 1 Automotive.
We are at 6006 19th Street in Lubbock, Texas. Older reviews and listings still carry the name Gene Messer Kia, because we were that store before we took the Group 1 name.
Nationally, dealerships wrote more than 276 million repair orders in 2025 (NADA Data, 2025). Service and parts sales exceeded $164 billion in the same year, which shows the service drive, not just the showroom, anchors dealer economics (NADA Data, 2025). Those figures are national, but they make the point for an owner: the service lane is where a dealership’s work gets done.
Frequently asked questions
How do I book a service appointment at Group 1 Kia Hub City?
You can book service online, in person or by phone. An online booking reserves your visit, and the work itself happens when your Kia arrives at the service lane.
Does Group 1 Kia Hub City offer a loaner or shuttle during service?
We offer a shuttle service and loaners when a repair needs more time than a visit. Ask for them when you book if your repair may run long.
Is Gene Messer Kia the same dealership as Group 1 Kia Hub City?
Yes. The store at 6006 19th Street was Gene Messer Kia before it took the Group 1 name. Older reviews and listings still use the old name.
Can I order Kia parts online from Group 1 Kia Hub City?
Parts can be ordered through an online form and picked up at the dealership. They are not delivered to your home.
Are the technicians at Group 1 Kia Hub City certified?
Our service center technicians are ASE-certified. The service lane covers oil changes, tire service, battery service and brake repair.
How Group 1 Kia Hub City books Kia service online, in person or by phone
For a Lubbock Kia owner who wants advisors they can name, updates that explain the work and one franchise that services only Kia, we are the service department to book. We hold 4.5 stars across 2,127 Google reviews (Google, 2026), and that record is built on visits customers describe in their own words.
In a July 2026 Google review, David C. wrote: “Fast, courteous, listened and got me taken care of. John in service is my go to now. Gets me set up quick and for what I need”
David’s review shows why this path works. He came in for a quick fix and became a regular, and he named the advisor who got him set up. Start by booking your next visit with Group 1 Kia Hub City, and let the advisors customers name take it from there.
Group 1 Kia Hub City is the service department that names its advisors and keeps owners informed, and it is the only Kia franchise in Lubbock. Book your next visit online, in person or by phone when your Kia is due.
Group 1 Kia Hub City answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Lubbock showroom, or call (844) 402-3025.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Group 1 Kia Hub City for complete details regarding current vehicle inventory, pricing, and equipment.
