Kia Sorento recall: what Lubbock owners should know
Check your Sorento’s 17-character VIN at nhtsa.gov/recalls: any open Kia safety recall is repaired free of charge, parts and labor, at an authorized Kia dealer, and Group 1 Kia Hub City at 6006 19th St is the only Kia franchise in Lubbock that can do it. Book the service appointment online, in person or by phone.
Keep reading below, then schedule a test drive in Lubbock. Bringing your own numbers to the lot settles this faster than any spec sheet.
What should Lubbock Kia Sorento owners do about a recall first?
Look up your 17-character VIN first, then book the repair if a campaign is open for your exact vehicle. Group 1 Kia Hub City, 6006 19th St, Lubbock, TX 79407, is the place to take it, since it is the only Kia franchise in the city.
The repair costs you nothing. Once the lookup shows an open campaign, you do not need to find another Kia store or pay for the fix.
Group 1 Kia Hub City was Gene Messer Kia before it took the Group 1 name, so older listings may still show the old name at the same address. The store sells new and used Kia vehicles and runs service, parts and financing on site.
How do you check if your Kia Sorento has an open recall?
Enter your 17-character VIN at nhtsa.gov/recalls, and the result lists any open recall on that exact vehicle. The VIN decides the answer. The model name does not, because a campaign can cover some model years and builds and leave out others.
You can find the VIN on the dashboard or on your insurance card.
Which Kia Sorento recalls have affected owners?
The recalls that apply to a Sorento change by model year and build, so no single list fits every owner. The NHTSA lookup names the affected vehicles and the problem each campaign addresses, and that record is the one to trust for your car.
If the lookup shows a campaign on your VIN, the next step is the same whatever the part involved: book the repair. The technicians at Group 1 Kia Hub City are ASE-certified.
What does a Kia Sorento recall repair cost at Group 1 Kia Hub City?
A Kia safety recall repair costs the owner nothing. Federal rules put the cost of a safety recall repair on the manufacturer, parts and labor, whatever the car’s age or mileage, and the repair is done in the Kia service department on 19th Street.
Warranty terms are separate from recalls. According to Kia’s published 2026 Sorento warranty terms, the basic warranty runs 5 years or 60,000 miles, the powertrain warranty runs 10 years or 100,000 miles, and the corrosion warranty runs 5 years or 100,000 miles.
At Group 1 Kia Hub City, we sell new Sorento, Sorento Hybrid and Sorento Plug-in Hybrid models. Our used inventory includes vehicles from brands other than Kia, so check the make and VIN on any used car before you sign.
How do you book a Sorento recall repair in Lubbock?
Book online, in person at 6006 19th Street, or by phone, and tell the advisor the visit is for a recall. Shuttle service and loaners are available if you need a ride while the Sorento is in the shop.
Service and parts are open Monday to Friday 7:00 AM to 6:00 PM and Saturday 7:00 AM to 6:00 PM, closed Sunday. In a July 2026 Google review, Ryan O. wrote: “My sales person Taurean Henderson is amazing! He truly was patient and answered all my questions. I highly recommend Him for if your looking for a car! Also big shout-out to John Stewart service advisor. He helped me with all the headaches of my recall process and kept me up to date with my car as it was being evaluated by their engineers.”
That is one customer’s visit, and it shows an advisor who stayed with the recall from start to finish.
What do Lubbock owners say about service at Group 1 Kia Hub City?
One September 2026 Google review centers on being kept informed while the car is in the shop. Services at Group 1 Kia Hub City include oil changes, tire service, battery service and brake repair, so routine work and a recall can both be booked there.
In a September 2026 Google review, Traci G. wrote: “I’m never disappointed with Kia. They always take care of me. They make the process easy by using text to allow you to choose extra services or not, let you know when it’s ready & answer any questions you may have.”
That is one customer’s visit. It describes text messages used to approve extra work and to say when the car is ready.
Should you buy a used Kia Sorento in Lubbock with an open recall?
Yes, provided you book the free repair as soon as you own the car. Check the VIN at nhtsa.gov/recalls before you sign, since that lookup shows any open campaign on that exact vehicle.
An open recall is not a reason to walk away from a used Sorento, but it is a reason to schedule the visit before the first long drive. Used inventory at Group 1 Kia Hub City includes vehicles from brands other than Kia, so run the VIN check on any used car you consider.
Frequently asked questions
Can I get a ride while my Sorento is in the shop?
Yes. Shuttle service and loaners are available if you need them, and you can ask for either when you book.
Does a recall apply if I bought my Sorento used?
Yes. Recalls follow the car, so an open campaign on a used Sorento still gets repaired free of charge at an authorized Kia dealer. Run the VIN check after you buy, and book the visit as soon as the result shows an open recall.
Should I keep driving my Sorento if there is a stop-safely warning?
No, not as normal. Book the visit before you drive it again, and ask for a shuttle or loaner if you need to get around.
Group 1 Kia Hub City Sorento recall visits with shuttle and loaners
Best for: Lubbock Sorento owners and used-Sorento buyers who need a recall repaired at a Kia dealer.
Choose it if: You want the repair done in the Kia service department, and you want a ride or loaner while the work happens.
Watch out for: A recall applies to specific model years and builds, so confirm the VIN result before you book.
A free recall repair still takes a car out of your week, which is why the ride matters as much as the repair. Group 1 Kia Hub City is the only Kia franchise in Lubbock, and it is part of Group 1 Automotive, so the question of where the work gets done has one answer.
Our Google record is 4.5 stars across 2,127 reviews, and 81 in 100 of them are five-star. In an August 2026 Google review, Larry L. wrote: “They did a good job every time I need to get something done to my 2024 Kia Telluride”
Once the VIN check comes back with an open campaign, Group 1 Kia Hub City is the place to start.
Group 1 Kia Hub City turns an open Sorento recall into one booked visit at 6006 19th Street. Bring the 17-character VIN from your dashboard or insurance card when you book.
Group 1 Kia Hub City answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Lubbock showroom, or call (844) 402-3025.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Group 1 Kia Hub City for complete details regarding current vehicle inventory, pricing, and equipment.
