How to Choose a Kia Dealer Near Muleshoe, Texas
Muleshoe has no Kia dealership of its own, so choosing one near Muleshoe comes down to a handful of checks you can run before you drive anywhere. For a Muleshoe buyer the comparison is one dealer in Lubbock against the Kia store in Amarillo.
Group 1 Kia Hub City at 6006 19th Street in Lubbock is Lubbock’s Kia franchise. It holds 4.5 stars across 2,045 Google reviews as of September 17, 2026. The dealer worth the drive is the one that lets you do the work from home and keeps the visit short.
Keep reading below, then schedule a test drive in Lubbock. Bringing your own numbers to the lot settles this faster than any spec sheet.
Muleshoe has no Kia dealer, so your choice is Lubbock or Amarillo
No Kia dealership sits inside Muleshoe, which leaves the Kia stores in Lubbock and Amarillo. Ours is Group 1 Kia Hub City on 19th Street, on the west side of Lubbock. It is the Gene Messer Kia store under its current name, at the same address, so an older listing or a neighbor’s story about Gene Messer Kia points to us.
We sell new, used, and certified pre-owned Kia vehicles. The lineup runs from the K4 and K5 sedans through the Seltos, Sportage, Sorento, and Telluride SUVs and the Carnival, plus the electric EV3, EV6, EV9, and Niro EV. Service, parts, and financing are on site too.
Run the checks below on both stores. Then compare what each one asks of you in miles, hours, and trips.
What the drive from Muleshoe costs, and how to make it one trip
The drive is the cost you feel first, and it shrinks when the dealer lets you finish the paperwork before you leave. In the Cox Automotive Car Buyer Journey Study, 63% of recent buyers said a blend of online and in-dealership steps is the ideal way to buy (Cox Automotive, 2026). For a Muleshoe buyer, every step done at home is a trip you do not make.
Put both addresses in your maps app at the hour you would really go, and note the time. Once you reach Lubbock, the trip across town is short, since the average commute in the city is 17.5 minutes (U.S. Census Bureau, 2024). Then run these checks before you get in the car:
- Online steps: Can you shop, value a trade, and get pre-approved from home? We offer all three.
- Price in writing: Will they put the price and terms on one exact vehicle before you visit?
- Review record: How many reviews does the dealer have, and how many are one-star?
- Service: Can you book an appointment ahead, and who handles warranty and recall work?
- Pressure: Do reviewers describe a buying conversation you would want to have?
How to read a Kia dealer’s Google reviews before you trust the rating
A star rating hides the two facts that matter most: how many people wrote it and how many were unhappy. We hold 4.5 stars across 2,045 Google reviews, and that count is large enough to show a pattern rather than a lucky streak.
| Measure on Google | Group 1 Kia Hub City | What it tells you |
|---|---|---|
| Average rating | 4.5 stars | The overall verdict of every reviewer |
| Total reviews | 2,045 | How many buyers and service customers weighed in |
| Five-star reviews | 1,659, about 81% | How often a visit ends well |
| One-star reviews | 190, a little over 9% | How often it goes wrong |
Google lifetime figures, September 17, 2026. Ask the same four questions of the Amarillo store and of any dealer you look up.
Then read what reviewers name. On our page, kind staff comes up most often, 67 times, and no-pressure sales comes up 24 times. In a July 2026 Google review, Scott H. wrote of his K5 GT purchase: “By the end of the visit, I was confident that I was getting a fair deal.” A named reviewer describing a specific car tells you more than a star count does.
What to settle online before you leave Muleshoe
Trade value is the number worth knowing at home, because 28.2% of trade-ins in July 2025 carried negative equity, with buyers owing an average of $6,902 above the vehicle’s value (Edmunds, 2025). Learn that gap before you drive, not at the desk.
Here is what you can finish from Muleshoe and what waits for the trip.
| Step | From Muleshoe | At the 19th Street store |
|---|---|---|
| Shop new, used, and certified Kia inventory | Yes, online | Look at the vehicle in person |
| Value your trade | Yes, online | Confirm the vehicle’s condition |
| Get pre-approved | Yes, online | Finalize terms on your chosen vehicle |
| Get a price on one exact vehicle | Ask for it in writing | Review it with the vehicle in front of you |
| Sign and take delivery | Not needed yet | Complete the purchase in store |
Pre-approval matters because most new-car buyers finance. Experian found more than 80% of new car buyers financed in Q3 2025 (Experian, 2025). Arriving pre-approved means you spend your visit on the car.
It also shortens the day. In an August 2026 Google review, Liz T. wrote: “The entire process was smooth, easy, and surprisingly quick.”
How to get a price in writing on the exact Kia
Ask for the price and terms on one specific vehicle, in writing, before you drive. Texas charges 6.25% motor vehicle sales tax on the sales price minus your trade-in allowance (Texas Comptroller, 2026), so the price and the trade number move your bill together. A quote that skips either one is not a price.
We sell at market pricing and show pricing and terms on a specific vehicle. Our rule is plain: no games, no hidden fees. Know these terms before you read any dealer’s sheet.
| Term | What it means | What to ask |
|---|---|---|
| Out-the-door price | Vehicle price plus tax, title, registration, and dealer fees | Is every fee on this line, for this exact vehicle? |
| Trade allowance | The dollar amount credited for your trade | Does it apply toward the purchase, and does it lower the taxable amount? |
| Documentary fee | The dealer’s charge for paperwork | What is the dollar amount, and is it listed? |
| Negative equity | The amount you owe above your trade’s value | Is this amount added to my new loan? |
Texas sets no hard dollar cap on the documentary fee. A seller owes the state no notification or cost analysis for a fee of $225 or less, and must file both for anything higher (Texas OCCC, 2024). Ask the number up front and compare it across stores.
New, used, or certified pre-owned: what to ask about the car
A certified pre-owned Kia is a used car with a published bar to clear. Kia requires it to be less than six years old, to have 80,000 miles or fewer, and to pass a 165-point inspection by a factory-trained technician, with a Carfax report run as part of that inspection (Kia America, 2026). Ask any dealer to show you that inspection record on the exact car.
We carry new, used, and certified pre-owned Kia in one store, so you can weigh all three on one trip. Tell us the budget and the size of your household, and we will point you to the models that fit. Ask about the Sorento if you want room for a family, the Telluride if you need three rows, or the Niro and EV models if fuel cost leads your list.
What to expect from the service department you will use for years
Expect Kia service, parts, warranty, and recall work on site, handled by ASE-certified technicians. After kind staff, the topics our reviewers raise most are oil changes (46 mentions), appointment scheduling (15), and tire rotations (13). Those are the routine jobs you will actually bring a Kia in for.
Muleshoe sits far enough away that you want a service team you trust on the first visit. In a July 2026 Google review, Elsa G. wrote: “KIA Lubbock has always been my number one place to go for auto service. I’ve been going there for over 10 years.”
Ask every dealer what happens after delivery. J.D. Power found 22% of new-vehicle buyers want a follow-up in the weeks after delivery to explain their vehicle’s features, and 53% of those buyers never get one (J.D. Power, 2025). Book your first service visit at the same time you sign, so it is on the calendar before the car leaves the lot.
Do the checks at home, then make the one drive
You do not need to know Lubbock or Amarillo to pick well. Check the review count and the one-star share, get your trade value and pre-approval online, and ask for a written price on one exact vehicle. Then compare how short each dealer makes the visit.
Judged that way, a dealer 19th Street away from the rest of your errands beats one that asks for three trips. The right Kia store for a Muleshoe buyer is the one that finishes the paperwork before you arrive and keeps serving the car after you leave.
How Group 1 Kia Hub City moves trade value and pre-approval online for Muleshoe buyers
Everything above comes down to one question: how much of the buying can you do without driving to Lubbock? At Group 1 Kia Hub City on 19th Street you can shop new, used, and certified pre-owned Kia inventory, value your trade, and get a fast pre-approval online. You then choose the vehicle, see pricing and terms on that specific unit, and finish the purchase in store with the online steps already done.
Customers notice that rhythm. In a September 2026 Google review, Stephanie T. wrote: “Had a great buying experience. Chris White was amazing in his customer service and in checking in with me prior to my purchase.” In an August 2026 Google review, Christina G. wrote: “Kyle showed a level of customer service that goes above and beyond what I expected.”
We serve Lubbock and the South Plains first, and we stay with you after the sale through service, parts, warranty, and recall work. If a Gene Messer Kia listing sent you here, you are in the right place.
Frequently asked questions
Is there a Kia dealership in Muleshoe, Texas?
No. Muleshoe has no Kia dealership, so the nearest Kia stores are in Lubbock and Amarillo. Group 1 Kia Hub City is Lubbock’s Kia franchise.
Is Gene Messer Kia the same as Group 1 Kia Hub City?
Yes. Gene Messer Kia is the former name of our store at 6006 19th Street in Lubbock. The address is the same, and many older listings still show the old name.
Can I get pre-approved for a Kia loan before I visit?
Yes. You can get a fast online pre-approval before you visit, and you can value your trade online at the same time. You then finish the purchase in store with those steps already done.
How do I read a Kia dealer’s Google reviews?
Look at the total review count first, then the share of one-star reviews, then the topics reviewers name. We have 2,045 Google reviews at 4.5 stars, with a little over 9% at one star. Apply the same three checks to every dealer.
What should a written price on a Kia include?
It should name the exact vehicle and list the price, your trade allowance, tax, title, registration, and every dealer fee. Texas sets no hard cap on the documentary fee, so ask for the dollar amount. A quote without those lines leaves you guessing.
Can I buy a used or certified pre-owned Kia in Lubbock?
Yes. We sell new, used, and certified pre-owned Kia vehicles in one store. A certified car must be under six years old with 80,000 miles or fewer and must pass a 165-point inspection (Kia America, 2026).
Does Group 1 Kia Hub City service the Kia I buy?
Yes. We run Kia service and parts on site, including oil changes, tire rotations, warranty work, and recall work. Book your first visit when you buy.
Group 1 Kia Hub City keeps the Muleshoe drive to one trip by moving the trade value, pre-approval, and shopping online. Value your trade and get pre-approved from home, then finish at our 19th Street store in Lubbock.
Group 1 Kia Hub City answers this question against the specific vehicle in front of you rather than the model in general. Value your trade and get pre-approved online, then see us at our Lubbock showroom, or call (844) 402-3025.
Disclaimer: Vehicle features, specifications, pricing, options, and availability may vary based on production timelines and dealership inventory; images are for illustrative purposes only. Starting MSRP figures are national and exclude destination freight charges, tax, title, license, and dealer fees. Standard and available equipment varies by trim, configuration, and model year; confirm the specification of the individual vehicle before purchase. Maximum towing and payload ratings depend on cab, bed, drivetrain, and equipment configuration; see the vehicle’s Owner’s Manual and trailering guide for limits. Electric range and charging times vary with battery, configuration, temperature, terrain, load, and driving habits. Safety or driver assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Financing and pre-approval are subject to credit approval. Contact Group 1 Kia Hub City for complete details regarding current vehicle inventory, pricing, and equipment.
